Shipping policy

Last updated: March 15, 2026

Thank you for shopping with Ava Lane Collective. We are committed to providing a smooth and reliable shipping experience.

Order Processing

Orders are typically processed within 1–3 business days after payment is received. Orders are not processed or shipped on weekends or holidays.

During periods of high demand, order processing times may be slightly longer. If there will be a significant delay in processing your order, we will contact you via email.

Shipping Times

Estimated delivery times vary depending on your location.

Canada

• Standard Shipping: 5–10 business days

United States

• Standard Shipping: 6–12 business days

Shipping times are estimates and may vary depending on shipping carriers, weather conditions, customs processing, or other factors outside of our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the items in your order.

From time to time, we may offer free shipping promotions, which will be clearly stated on the website.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information so you can monitor your delivery.

Please allow 24–48 hours for tracking information to update after shipment.

Lost or Delayed Packages

If your package appears to be delayed or lost in transit, please contact us and we will assist you in working with the shipping carrier to resolve the issue.

We are not responsible for shipping delays caused by carriers, customs processing, or circumstances beyond our control.

Incorrect Shipping Address

Please ensure that your shipping address is correct at checkout.

We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, please contact us as soon as possible at:

support@avalane.co

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged item and packaging so we can assist you.

Contact

If you have any questions about shipping or your order, please contact us at: