Privacy policy
Last updated: March 15, 2026
AVA LANE COLLECTIVE operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). AVA LANE COLLECTIVE is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, add to your cart, wish list, purchase, return, exchange or cancel and your past transactions.
• Communications with us including information you provide when contacting customer support.
• Device information including your device, browser, network connection, IP address, and other identifiers.
• Usage information including how and when you interact with the Services.
Personal Information Sources
We may collect personal information from the following sources:
• Directly from you when you create an account, visit or use the Services, communicate with us, or otherwise provide personal information.
• Automatically through the Services using cookies and similar technologies.
• From our service providers who assist us with technology, analytics, payment processing, shipping and other services.
• From partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with the Services, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use personal information to process payments, fulfill orders, manage accounts, arrange shipping, process returns and exchanges, remember preferences, and provide a customized shopping experience.
Marketing and Advertising
We may send promotional communications or show advertisements related to products or services based on your activity on our site.
Security and Fraud Prevention
We use information to help maintain a secure shopping environment and detect or investigate fraudulent or illegal activity.
Communicating with You
We use your information to provide customer support and respond to inquiries.
Legal Reasons
We may process personal information to comply with applicable laws or respond to legal requests.
How We Disclose Personal Information
We may disclose personal information in certain circumstances, including:
• With Shopify, vendors, and third parties who provide services such as payment processing, analytics, fulfillment, and shipping.
• With marketing partners who help advertise our products or services.
• When you request or direct us to share information with third parties.
• Within our corporate group or affiliates.
• In connection with legal obligations, investigations, or business transactions such as a merger or sale.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the platform.
Information you submit to the Services may be transmitted to and shared with Shopify and other third parties located in countries outside of where you reside.
To learn more about how Shopify uses your personal information, please visit:
Third Party Websites and Links
The Services may provide links to third-party websites or platforms. If you follow these links, you should review their privacy policies.
We are not responsible for the privacy practices or content of third-party sites.
Children's Data
The Services are not intended for use by children. We do not knowingly collect personal information from children under the age of majority in your jurisdiction.
If you believe a child has provided personal information, please contact us so that we can remove the information.
Security and Retention of Your Information
While we implement reasonable security measures, no system can guarantee complete security. Information transmitted over the internet may not always be secure.
We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce policies.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
• Right to access information we hold about you
• Right to request deletion of your information
• Right to correct inaccurate information
• Right to receive a copy of your personal information
• Right to manage communication preferences
To learn more about Shopify privacy rights tools, visit:
https://privacy.shopify.com/en
Complaints
If you have concerns about how we handle personal information, please contact us. You may also have the right to file a complaint with your local data protection authority.
International Transfers
Your information may be transferred, stored, and processed outside your country of residence. When required, we use appropriate safeguards such as Standard Contractual Clauses to protect personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with the revised "Last updated" date.
Contact
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
AVA LANE COLLECTIVE
P.O. Box 37
Conne River, NL A0H 1J0
Canada