Contact information

AVA LANE COLLECTIVE values clear communication and customer support. If you have questions about your order, shipping, returns, or anything else related to our store, we’re here to help.

Customer Support

Email: support@avalane.co

We aim to respond to all customer inquiries within 1–2 business days.

Mailing Address

AVA LANE COLLECTIVE
P.O. Box 37
Conne River, NL A0H 1J0
Canada

Customer Service Hours

Monday – Friday
9:00 am – 5:00 pm Atlantic Time

Requests received outside of these hours will be answered the next business day.

Order Assistance

If you are contacting us about an order, please include:

  • Your order number

  • The name used when placing the order

  • A brief description of the issue

This helps us assist you as quickly as possible.